Returns & Refunds Policy

Perishable Goods Due to the perishable nature of our artisanal chocolates, we cannot accept returns or exchanges. Once a shipment has left our facility, we are unable to guarantee its temperature control or integrity, and therefore cannot restock or resell it.

Damaged or Missing Items We take great care in packaging your orders to ensure they arrive in perfect condition. If your order arrives significantly damaged (e.g., crushed box, melted product) or is missing items, please contact us within 24 hours of delivery.

• Please include your Order Number.

• Attach clear photos of the damaged packaging and product.

• We will review the information and, at our discretion, issue a replacement or a store credit.

Shipping Issues Untamed Confections is not responsible for shipping delays caused by the carrier (UPS), incorrect addresses provided by the customer, or packages left unattended in high-heat conditions after delivery.

Untamed Confections Shipping Overview

Handcrafted & Made Fresh  All orders are made in small batches. Please allow 4–6 business days for processing before shipping.

Warm‑Weather Notice  Our chocolates, caramels and honeymallows are heat‑sensitive. Insulated packaging or upgraded shipping may be required during warm weather. Untamed Confections is not responsible for melted items if warm‑weather recommendations are declined.

Shipping & Delivery  We ship with UPS. Delivery dates shown at checkout are estimates and not guaranteed. Transit time begins after your order has been processed.

Order Confirmation  A confirmation email and tracking number will be sent to the email provided at checkout. Check your spam folder if you don’t see it.

Address Accuracy  Please double‑check your shipping address. Untamed Confections is not responsible for delays or lost packages due to incorrect addresses.

Note: Transit times are estimated by UPS. For time-sensitive gifts, we recommend ordering at least 10 days in advance to account for both our 6 business day hand-crafting period and shipping transit

*Transit time begins once UPS picks up the package. Please see our "Processing Time" for our handmade lead times.

Returns & Refunds Policy

Perishable Goods Due to the perishable nature of our artisanal chocolates, we cannot accept returns or exchanges. Once a shipment has left our facility, we are unable to guarantee its temperature control or integrity, and therefore cannot restock or resell it.

Damaged or Missing Items We take great care in packaging your orders to ensure they arrive in perfect condition. If your order arrives significantly damaged (e.g., crushed box, melted product) or is missing items, please contact us within 24 hours of delivery.

• Please include your Order Number.

• Attach clear photos of the damaged packaging and product.

• We will review the information and, at our discretion, issue a replacement or a store credit.

Shipping Issues Untamed Confections is not responsible for shipping delays caused by the carrier (UPS), incorrect addresses provided by the customer, or packages left unattended in high-heat conditions after delivery.

While we take every precaution to avoid cross-contact, our treats are handcrafted in a shared kitchen that also processes nuts & dairy. Our Honeymallows are crafted with care using only high-quality ingredients.

• Kosher Gelatin (Pork-Free)

• Non-GMO

• Gluten-Free

• Soy-Free

• 0% Refined Sugar or Corn Syrup

• Sweetened exclusively with 100% pure honey

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We believe nature is sweet enough. Every treat we make, from our velvety chocolates to our buttery caramels, is sweetened exclusively with 100% pure honey.

Handcrafted in a facility that also processes dairy and nuts."

Note: Our Honeymallows feature premium Kosher Gelatin."

Because our [Chocolate/Caramels/Honeymallows] are sweetened only with pure honey, they are more sensitive to their environment than standard candy.

• The 'Sweet Spot': Store at room temperature (72 degrees) in a dry place like a pantry.

• Avoid the Fridge: Cold temperatures can cause the honey to crystallize or the chocolate to 'bloom,' affecting the smooth texture.

• Keep it Sealed: Honey naturally absorbs moisture. To keep your treats from getting sticky, keep the container tightly sealed until you're ready to indulge.

• Natural Changes: Like a jar of raw honey, these treats may slightly firm up over time. This is a natural process and a sign of our pure ingredients.

• First Impression (The Aroma): Before the first bite, notice the scent. Unlike the one-dimensional smell of sugar, honey-based treats carry the delicate floral or earthy notes of the nectar the bees gathered.

• The Initial Impact (The Difference) Notice how each confection is then wait for the wash of flavors over your palate.

• The Evolution (Development): As the treat melts, the flavor should "bloom." The chocolates, honey softens the flavor of the chocolate and our caramels, it amplifies the butterscotch and roasted notes through natural browning processes.

• The Finish (The Lingering Note): Wait for it and savor the experience.

The Unique Character of Mesquite Honey

Mesquite honey is a distinct, high-quality monofloral honey primarily produced in the arid regions of the American Southwest and parts of Mexico. It carries unique properties that set it apart from standard clover or wildflower honeys when it comes to storage, crystallization, and culinary use.

1. Crystallization Profile: Fast and Fine

If you have raw mesquite honey, you will notice it behaves a bit differently than other varieties:

• Speed: Mesquite honey has a relatively high glucose-to-fructose ratio. Because glucose is the sugar that separates and forms solids, raw mesquite honey tends to crystallize much faster than honeys like acacia or orange blossom.

• Raw vs. Processed: Raw, unfiltered honey contains microscopic particles like pollen grains, propolis, and tiny wax bits. These particles act as "nuclei" or launching pads, giving the glucose crystals a place to start binding and growing. Highly filtered commercial honey lacks these particles and stays liquid longer.

2. Specific Care & Reliquefying

Because it is prone to rapid crystallization, managing its temperature is key:

• Keep at room temperature.

• Gentle Warming: Because mesquite honey has delicate, earthy, and distinctly floral-herbal flavor notes, you must be incredibly gentle when warming it back up. Stick strictly to a warm water bath of 43°C (110°F).

How to Decrystallize Honey

If you prefer your honey smooth and pourable, you can easily reverse crystallization using gentle heat.

If your honey has turned cloudy, thick, or grainy, don't panic and don't throw it away! Crystallization is a completely natural, spontaneous process and is actually a sign of high-quality, pure honey.

The Warm Water Bath Method (Recommended)

1. Prepare a pot: Bring a pot of water to a hot simmer, then remove it from the heat source entirely. You want the water temperature to be warm but not boiling—ideally around 43°C to 45°C (110°F to 115°F).

2. Place the jar: Loosen the lid of your honey jar slightly to relieve pressure, and place the jar directly into the warm water. Make sure the water level comes up to the neck of the jar, but doesn't spill inside.

3. Let it sit: Let the jar sit in the warm water bath, stirring occasionally to distribute the heat evenly.

4. Repeat if necessary: If the honey is heavily crystallized, you may need to replace the water with fresh warm water a few times until the crystals completely dissolve and the honey is beautifully clear again.

3. Flavor and Culinary Notes

Mesquite honey is highly sought after by bakers and confectioners for its specific flavor profile and baking chemistry:

• The Flavor: Unlike mesquite wood, which is intensely smoky, the nectar from the mesquite blossom is not smoky at all. It is incredibly sweet, mellow, and earthy, often featuring delicate undertones of raw wax, warm spice, or a light nuttiness.

• In Baking and Confections: Because it is naturally low in moisture and has a distinct sugar profile, it provides a beautiful, clean sweetness that doesn't compete heavily with other delicate ingredients (like mild nuts or subtle spices). It acts as an exceptional natural humectant, keeping baked goods incredibly moist over time.