The Golden Ratio

For a balanced, rich flavor, start with:

• 2 tablespoons of ground brewing cacao

• 8 ounces of hot water (just off the boil, ideally around 200°F)

Brewing Methods

1. The French Press (Recommended)

This is the best way to capture the full body of the cacao without it becoming watery.

1. Add 2-3 tablespoons of cacao grounds to your press.

2. Pour in 8oz of hot water and stir gently to ensure all grounds are saturated.

3. Place the lid on but do not plunge yet. Let it steep for 5 to 10 minutes.

4. Give it one final stir to help the grounds settle, then slowly depress the plunger.

5. Pour Over

   Note: Cacao percolates slower than coffee because of its natural oils.

   1. Place a reusable mesh filter (standard paper filters can sometimes clog) into your dripper.

   2. Add 2 tablespoons of grounds.

   3. Slowly pour hot water in a circular motion.

   4. Allow it to sit and steep for about 4–6 minutes while filtering through.

   3. Stovetop Method (Teapot style)

   Great for making larger batches or a deeper, darker brew.

   1. Bring water to a light boil, take off heat add Cacao nibs and seep for 5 minutes or to desired strength.

   2. Pour through a fine-mesh strainer into your mug.

   Pro Tips for the Best Cup

   • Don't Rush the Steep: Unlike coffee, cacao doesn't get bitter if you leave it longer; it only gets richer.

   • Stirring is Key: Cacao needs a little "encouragement" to release its flavors. Stirring at the beginning and middle of the steep makes a big difference.

   • Customize Your Cup: Cacao is naturally unsweetened. Try adding a splash of coconut milk, a dash of cinnamon, or a teaspoon of honey to enhance the notes.

   • The Froth Factor: For a "ceremonial" feel, use a handheld frother after brewing to create a light, creamy foam on top.

Returns & Refunds Policy

Perishable Goods Due to the perishable nature of our artisanal chocolates, we cannot accept returns or exchanges. Once a shipment has left our facility, we are unable to guarantee its temperature control or integrity, and therefore cannot restock or resell it.

Damaged or Missing Items We take great care in packaging your orders to ensure they arrive in perfect condition. If your order arrives significantly damaged (e.g., crushed box, melted product) or is missing items, please contact us within 24 hours of delivery.

• Please include your Order Number.

• Attach clear photos of the damaged packaging and product.

• We will review the information and, at our discretion, issue a replacement or a store credit.

Shipping Issues Untamed Confections is not responsible for shipping delays caused by the carrier (UPS), incorrect addresses provided by the customer, or packages left unattended in high-heat conditions after delivery.

Untamed Confections Shipping Overview

Handcrafted & Made Fresh  All orders are made in small batches. Please allow 4–6 business days for processing before shipping.

Warm‑Weather Notice  Our chocolates, caramels and honeymallows are heat‑sensitive. Insulated packaging or upgraded shipping may be required during warm weather. Untamed Confections is not responsible for melted items if warm‑weather recommendations are declined.

Shipping & Delivery  We ship with UPS. Delivery dates shown at checkout are estimates and not guaranteed. Transit time begins after your order has been processed.

Order Confirmation  A confirmation email and tracking number will be sent to the email provided at checkout. Check your spam folder if you don’t see it.

Address Accuracy  Please double‑check your shipping address. Untamed Confections is not responsible for delays or lost packages due to incorrect addresses.

Note: Transit times are estimated by UPS. For time-sensitive gifts, we recommend ordering at least 10 days in advance to account for both our 6 business day hand-crafting period and shipping transit

*Transit time begins once UPS picks up the package. Please see our "Processing Time" for our handmade lead times.

Returns & Refunds Policy

Perishable Goods Due to the perishable nature of our artisanal chocolates, we cannot accept returns or exchanges. Once a shipment has left our facility, we are unable to guarantee its temperature control or integrity, and therefore cannot restock or resell it.

Damaged or Missing Items We take great care in packaging your orders to ensure they arrive in perfect condition. If your order arrives significantly damaged (e.g., crushed box, melted product) or is missing items, please contact us within 24 hours of delivery.

• Please include your Order Number.

• Attach clear photos of the damaged packaging and product.

• We will review the information and, at our discretion, issue a replacement or a store credit.

Shipping Issues Untamed Confections is not responsible for shipping delays caused by the carrier (UPS), incorrect addresses provided by the customer, or packages left unattended in high-heat conditions after delivery.

Because our [Chocolate/Caramels/Honeymallows] are sweetened only with pure honey, they are more sensitive to their environment than standard candy.

• The 'Sweet Spot': Store at room temperature (72 degrees) in a dry place like a pantry.

• Avoid the Fridge: Cold temperatures can cause the honey to crystallize or the chocolate to 'bloom,' affecting the smooth texture.

• Keep it Sealed: Honey naturally absorbs moisture. To keep your treats from getting sticky, keep the container tightly sealed until you're ready to indulge.

• Natural Changes: Like a jar of raw honey, these treats may slightly firm up over time. This is a natural process and a sign of our pure ingredients.

• First Impression (The Aroma): Before the first bite, notice the scent. Unlike the one-dimensional smell of sugar, honey-based treats carry the delicate floral or earthy notes of the nectar the bees gathered.

• The Initial Impact (The Difference) Notice how each confection is then wait for the wash of flavors over your palate.

• The Evolution (Development): As the treat melts, the flavor should "bloom." The chocolates, honey softens the flavor of the chocolate and our caramels, it amplifies the butterscotch and roasted notes through natural browning processes.

• The Finish (The Lingering Note): Wait for it and savor the experience.

While we take every precaution to avoid cross-contact, our treats are handcrafted in a shared kitchen that also processes nuts & dairy. Our Honeymallows are crafted with care using only high-quality ingredients.

• Kosher Gelatin (Pork-Free)

• Non-GMO

• Gluten-Free

• Soy-Free

• 0% Refined Sugar or Corn Syrup

• Sweetened exclusively with 100% pure honey

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We believe nature is sweet enough. Every treat we make, from our velvety chocolates to our buttery caramels, is sweetened exclusively with 100% pure honey.

Handcrafted in a facility that also processes dairy and nuts."

Note: Our Honeymallows feature premium Kosher Gelatin."

General Product & Usage

• Is brewing cacao the same as coffee?

  While you brew it similarly to coffee (using a French press or pour-over), brewing cacao is 100% roasted and ground cacao beans. It has the aroma of dark chocolate but is sugar-free and contains theobromine for a gentle, jitter-free energy boost instead of high caffeine.

  
  

• Can I eat cacao nibs raw?

  Yes! Nibs are essentially "nature's chocolate chips". They are very crunchy and have a deep, unsweetened nutty flavor. They’re great as a snack or as a topper for yogurt, smoothies, and salads.

  
  

• Do cacao nibs melt?

  No, pure cacao nibs do not melt like chocolate chips because they still contain the fibrous bean structure. This makes them a perfect "crunchy" addition to baked goods like cookies and muffins.

Storage & Freshness

• How long does brewing cacao stay fresh?

  or the best flavor, we recommend using it within 6 months of opening, though it remains safe to consume for up to 2 years if stored in a cool, dry place.

  
  

• Should I keep my cacao in the fridge?

  We generally do not recommend refrigeration. The moisture and odors in a fridge can cause the cacao to clump or pick up unwanted flavors. A dark, room-temperature pantry is best.

  
  

• Can I freeze cacao nibs to last longer?

  Yes, you can freeze them in a vacuum-sealed bag or airtight container. Just be sure to let the container reach room temperature before opening it to prevent condensation from forming on the nibs.

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Quality & Appearance (The "White" Cacao)

• Why does my cacao have white or gray streaks?

  This is called fat bloom. It's a natural process where the healthy cocoa butter separates and rises to the surface due to temperature changes. It is not mold and is a sign of a pure, minimally processed product.

  
  

• Is bloomed cacao safe to drink or eat?

  Absolutely! Fat bloom is purely cosmetic. Once you add hot water for brewing or heat the nibs in a recipe, the fats will melt back in and the rich chocolate flavor will be exactly as intended.

  
  

• How can I tell the difference between fat bloom and mold?

  Fat bloom will feel waxy or smooth and will melt away if you rub it between your fingers. Mold will typically look fuzzy or "hairy" and often has a musty or off-putting smell.