Ordering & Returns in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order at Untamed Confections, you warrant that you are at least 18 years old or have parents' permission to buy from us.

  • All personal information you provide us with or that we obtain will be handled by Untamed Confections as responsible for the personal information.

  • Events outside Untamed Confection’s control shall be considered a force of nature.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • Untamed Confections reserves the right to amend any information without prior notice.

Return Policy

Your order is guaranteed to arrive at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact us immediately, with a detailed description and photograph(s) evidencing your dissatisfaction, please do not discard your package or contents. Keep them to show the shipper.

We will refund when appropriate. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for a refund. Untamed Confections reserves the right to limit refunds.

Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Untamed Confections cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).

We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite, or apartment numbers when applicable to ensure proper delivery.

Untamed Confections is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Personal Information

All personal information you provide us with or that we obtain will be handled by Untamed Confections as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, and to provide offers and information on our catalog to you. The information you provide is only available to Untamed Confections and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Untamed Confections to delete or correct the information held about you. By accepting the Untamed Confections Conditions, you agree to the above.

Force of Nature

Events outside Untamed Confection’s control, which are not reasonably foreseeable, shall be considered a force of nature, meaning that Untamed Confections is released from Untamed Confection’s obligations to fulfill contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes, or lack of delivery from suppliers. The force of nature also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

Payment

All products remain Untamed Confections property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have your parents' permission to buy from Untamed Confections.

All transfers conducted through Untamed Confections are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

Untamed Confections uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Untamed Confections without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Untamed Confections we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Untamed Confections reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Untamed Confections has the right to cancel the order and refund any amount paid in the best way. Untamed Confections shall also notify the customer of equivalent replacement products if available.